FAQ

Are there any hidden costs on purchase?

No. There are zero hidden charges when you make a purchase on www.nov8tech.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

How do I cancel my order?

You can cancel your order any time prior to its shipment.

Registered customers can check the order details by clicking on “My Orders”.

Next Page will show you all your existing orders under Order Summary.

Click on the Purchase ID you want to cancel.

Click on “Cancel Order” next to your Order ID that you wish to cancel.

Why have I not received my product yet?

Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, explaining the issue and the revised shipment/delivery date.

You can also see the order status by clicking on “My Account” at the top left corner of the page.

What is the difference between shipping time and delivery time?

Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end.

The delivery may take few more days depending on the address and the courier company used.

The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.

What if I find my package opened or tampered upon delivery?

Please don’t accept an open or tampered package. Notify us of the problem as soon as possible.

What should I do on non-receipt of my order?

Orders fulfilled by Innovation Tech and shipped via one of our shipping partners will have tracking information available in your “My Account” section. Please check this information if available and read through the following options:

If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, or safely outside your house/office.

If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undelivered.